Helpdesk - Revision history

Lucina at 23:14, 7 March 2012

2012-03-07T23:14:50Z

Lucina at 23:13, 7 March 2012

2012-03-07T23:13:48Z

Lucina: /* Manual upgrade from a previous version */

2012-02-22T07:55:01Z

‎Manual upgrade from a previous version

Lucina: /* Manual upgrade from a previous version */

2012-02-22T07:54:36Z

‎Manual upgrade from a previous version

Lucina: /* Troubleshooting E-Mail Issues */

2012-02-22T07:53:26Z

‎Troubleshooting E-Mail Issues

Lucina: /* Admin, Moderators and Supporters */

2012-02-22T07:50:13Z

‎Admin, Moderators and Supporters

Ciaobello: /* Manual Installation */

2012-02-19T20:23:23Z

‎Manual Installation

Lucina at 17:32, 18 February 2012

2012-02-18T17:32:54Z

Lucina: /* Add RSS icon link to page layout */

2012-02-18T15:08:03Z

‎Add RSS icon link to page layout

Lucina: /* Create block modules for the frontend */

2012-02-18T15:06:49Z

‎Create block modules for the frontend

@@ Line 3: / Line 3: @@
 = Forum and Helpdesk =
 {{Note|Parts of this documentation were created by Peter Koch / IBK Software AG. Peter Koch has licensed this content for use on contoawiki.org. Content in this page must not be copied, reproduced, republished, uploaded, posted, transmitted, distributed, or used for the creation of derivative works without IBK's prior written consent.}}
-{{Hint|http://web.archive.org/web/20101121033235/http://contifex.com/wiki/extensions:helpdesk}}
+{{Hint|Copied from http://web.archive.org/web/20101121033235/http://contifex.com/wiki/extensions:helpdesk}}
-{{Note|feel free to bring the content from the page above to our contaowiki!}}
 == Features ==

← Older revision		Revision as of 23:13, 7 March 2012
Line 1:		Line 1:
−	~~{{stub}}~~
	[[de:Helpdesk]]		[[de:Helpdesk]]
	[[Category:Extensions]]		[[Category:Extensions]]

@@ Line 285: / Line 285: @@
 *Download the install package.
-*Unzip/upload to your Contaot base directory on your webserver.
+*Unzip/upload to your Contao base directory on your webserver.
 *Point your browser to <nowiki>http://www.yourdomain.com/typolight/install.php</nowiki>
 *Enter the installation password and click ''Login''

@@ Line 285: / Line 285: @@
 *Download the install package.
-*Unzip/upload to your TYPOlight base directory on your webserver.
+*Unzip/upload to your Contaot base directory on your webserver.
 *Point your browser to <nowiki>http://www.yourdomain.com/typolight/install.php</nowiki>
 *Enter the installation password and click ''Login''

@@ Line 262: / Line 262: @@
 *Check if your servers are properly configured to send out mails by creating a test-newsletter and sending it to one of your mail accounts. Send it to another server than the one used for sending out the mail to make sure the mail is not getting caught in some spamfilters or lost in any black hole.
 *Using PHP Mail may work on well configured servers (which is not selve-evident these days, cheepo hosters are greeting). Use SMTP in case, that will work 100%.
 *A common mistake is to use a different domain in the notification sender address than in the mail account in the system settings. For example when your SMTP account in the system settings is <nowiki>admin@example.com</nowiki>, a notification sender address such as <nowiki>forum@banana.net</nowiki> is likely to fail because that would be "relaying" which is forbidden in well configured mail servers. Of cause there are exceptions from this rule, for example when the mail server is configured to handle both of those domains. Leave the notification sender address empty until notification works in case.
 *Switch the helpdesk logging to <nowiki>"debug"</nowiki> in the Contao system settings. You will find the log files at <nowiki>/system/logs/Helpdesk*.log</nowiki>. In case no log file gets created during the batch run, your directory permissions of /system/logs does not allow write access for the web server. In that case you can manually create the two files /system/logs/HelpdeskImport.log and /system/logs/HelpdeskNotify.log and give them read/write permissions for the web server (for example as chmod of 666).

@@ Line 70: / Line 70: @@
 === Admin, Moderators and Supporters ===
-Moderators and supporters are either TYPOlight backend users or frontend members, and belong to a user group authorized as moderator/supporter for the respective category. They have special rights to see unpublished, to pinup, edit, unpublish or delete any topic, ticket or message.
+Moderators and supporters are either Contao backend users or frontend members, and belong to a user group authorized as moderator/supporter for the respective category. They have special rights to see unpublished, to pinup, edit, unpublish or delete any topic, ticket or message.
 Contao admins are special backend users and appear as moderator or supporter, he/she is automaticly authorized for all categories. Additionally the admins have authorization to administrative operations, e.g. create or delete categories or change category settings. Also admins are the only ones who can see unpublished categories.
-−
 === Deletion levels ===

@@ Line 91: / Line 91: @@
 *Unzip the content of TL_ROOT to the Contao base directory on your webserver.
 *Unzip the content of TL_FILES to the tl_files directory on your webserver.
-*Point your browser to <nowiki>http://www.yourdomain.com/typolight/install.php</nowiki>
+*Point your browser to <nowiki>http://www.yourdomain.com/contao/install.php</nowiki>
 *Enter the installation password and click '''Login'''
 *Scroll down to '''Update database tables''' and click on '''Update database'''

@@ Line 1: / Line 1: @@
 {{stub}}
 [[de:Helpdesk]]
 = Forum and Helpdesk =
 {{Note|Parts of this documentation were created by Peter Koch / IBK Software AG. Peter Koch has licensed this content for use on contoawiki.org. Content in this page must not be copied, reproduced, republished, uploaded, posted, transmitted, distributed, or used for the creation of derivative works without IBK's prior written consent.}}

@@ Line 239: / Line 239: @@
 === Add RSS icon link to page layout ===
-This is optional but very convenient for your users. In case you not yet have a distinct page layout for the forum/helpdesk, make a copy of the default page layout. Edit the layout and enter the following link to the //Additional head tags// input:
+This is optional but very convenient for your users. In case you not yet have a distinct page layout for the forum/helpdesk, make a copy of the default page layout. Edit the layout and enter the following link to the ''Additional head tags input:
-<code><link rel="alternate" type="application/rss+xml" title="RSS" href="http://www.example.com/helpdesk0.xml" /></code>
+<source lang="php"><link rel="alternate" type="application/rss+xml" title="RSS" href="http://www.example.com/helpdesk0.xml" /></source>
 Replace %%www.example.com%% by your site's url. The 0 tells to provide a feed over all categories the user has  read access to. If you want to make a feed over the categories 4, 5 and 7 instead, the link would be helpdesk4,5,7.xml

← Older revision		Revision as of 15:06, 18 February 2012
Line 363:		Line 363:
	A forum/helpdesk block module displays a selection of categories in a block on the frontend. So the minimum to get started on frontend is one module of this type. In case you want to structure your categories you will make several of these modules:		A forum/helpdesk block module displays a selection of categories in a block on the frontend. So the minimum to get started on frontend is one module of this type. In case you want to structure your categories you will make several of these modules:

−	~~{{:extensions~~:helpdesk~~:hdblock~~.png\|Block module settings}}	+	[[File:Extensions-helpdesk-Hdblock.png\|Block module settings]]